「零错误报告」的实验室最危险——心理安全感不是让人舒服，是让人敢说
【锚点】这一篇只钉一个判断：【实验室里「报告的错误数」不是质量指标，是安全指标——它上升，往往说明团队在变好。】 【显式】先给数字。Edmondson 在 1996 年研究了 8 个医院护理单元，1999 年又追踪了 51 个制造团队。她原本预期：心理安全感高的团队，错误更少。结果相反——高绩效的护理单元报告的用药错误更多。…
Opinion
#心理安全感
4 Posts
【锚点】这一篇只钉一个判断：【实验室里「报告的错误数」不是质量指标，是安全指标——它上升，往往说明团队在变好。】 【显式】先给数字。Edmondson 在 1996 年研究了 8 个医院护理单元，1999 年又追踪了 51 个制造团队。她原本预期：心理安全感高的团队，错误更少。结果相反——高绩效的护理单元报告的用药错误更多。…
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